Wing Luke Museum
Open until filled
The Education Guide connects visitors to the personal stories and retells the histories of Asian American, Native Hawaiian, and Pacific Islander Americans in Seattle’s Chinatown-International District and the Pacific Northwest by leading educational tours at the museum and in the neighborhood. This position is a member of the Education and Tours Department.
• Lead tours and assist with tour training and research to make history of Asian Americans, Native Hawaiians, and Pacific Islanders more known and accessible to guests.
• Attend daily meetings cross departmentally to represent the Education and Tours department and meet with the Education and Tours department team weekly.
• As a gallery guide, engage visitors in dialogue and discussion.
• Continually read, absorb material and learn to expand knowledge of Asian Americans, Native Hawaiians, and Pacific Islanders for tour and visitor engagement.
• Set up assisted listening devices and audio receivers for guests, disinfect gear in preparation for visitor safety and cleanliness. • Be a team member and support other Education Guides on their tours, through cleaning, organizing, supporting large tour groups, or providing an additional voice or perspective.
• Provide assistance with research and development of education curriculum as needed.
• Assist with the creation of historic and educational social media stories with the Marketing and Communications department.
• Collaborate on new customer outreach and promotion of tours and museum as needed.
• Be an enthusiastic WLM ambassador!
• Other duties as assigned.
• Some experience in customer service, retail, concierge, hospitality, or equivalent preferred.
• Exceptional skills for helping and assisting others and genuine care in working with the public.
• Must be dependable, responsible, punctual, and have self-initiative.
• Work well independently, in a professional team setting, and with professional authority, strong verbal communication, and public speaking skills.
• Have a flexible schedule.
• Friendly, enthusiastic team player who enjoys working with a diverse group of staff and visitors.
• Proficient in English. Intermediate and above in the following additional languages a plus: Mandarin, Korean, Hindi, Cantonese, and/or Vietnamese.
To Apply (no phone calls, please): Please e-mail letter of interest, resume, and three references to: firstname.lastname@example.org
Rate of Pay: $22.28 – $31.19 per hour, DOE. A candidate with five years of experience can anticipate $25.84 per hour. Start Date: December 2023. Schedule: Part-time; 3-4 days a week; additional hours may be available for periodic museum programs, events and temporary coverage for open shifts. Occasional evenings and weekends as necessary. Benefits: Prorated PTO (vacation and sick leave). Staff enjoy museum membership and discounts at the Marketplace and programs.