Museum of History & Industry
The Development and Membership Coordinator is responsible for administrative support to the development and membership program teams and is integral to the overall success and smooth operations of fundraising and membership at MOHAI. This includes donor and membership gift processing, acknowledgements, membership fulfillment and renewals, data entry, and reporting. This position supports all aspects of the Individual Giving program including the Annual Fund and Membership programs. The Development and Membership Coordinator is a member of the Advancement Department.
Rate of Pay: $20 – $22 per hour, DOE, 37.5 hours a week
Classification: Full-time, Hourly, Non-Exempt
Benefits include: Medical and dental insurance and eligible for participation in 403 (b) savings plan
- Responsible for implementing special individual donor appeals and e-campaigns (GiveBig, GivingTuesday, etc.), with strong customization and appeal. Work with the Director of Annual Giving and Membership, managers and MOHAI’s design staff, as well as printers and mail-fulfillment vendors as needed.
- Ensure that all interactions are culturally responsive, respectful, and based on a foundation of MOHAI’s commitment to inclusion, diversity, equity, and accessibility.
- Work to deliver exceptional internal customer service (phone and email) for the Advancement team. Communicate all issues and respond as appropriate.
- Provide excellent customer service to donors and members, responding promptly to all inquiries as directed (phone, email, written, and on-site at events).
- Report significant donations and ensure timely gift follow-up (thank you calls, acknowledgment letters, receipts, and notes).
- Maintain data integrity for all giving programs in organizational database.
- Efficiently and accurately process all donations and memberships through batch with appropriate program and contribution codes, including matching gifts and soft credits. Run batch reports and provide documentation to Finance Department for monthly reconciliation of contributions.
- Work with the Director of Annual Giving and Membership to prepare and execute membership acquisition appeals, membership renewals and provide assistance with membership fulfillment.
- Work with the Annual Giving and Membership Specialist to prepare and implement appeals, prepare stewardship materials, and track progress on goals.
- Participate in the planning, implementation, and support for various donor and member programs and special events, especially the annual History Makers Gala and Innovation Exchange, including but not limited to RSVP, registration, follow-up, procurement of in-kind donations and post-event reports, etc.
- Oversee and implement efficient systems for data entry, performing data updates, gift processing, donor acknowledgement, and portfolio management.
- Utilize resources to provide prospect information to members of the Advancement department, in support of major gift and planned gift solicitations.
- Assist with the creation of development queries, monthly and ad hoc reports (metrics, dashboards, prospect lists), and mailing lists. Assist in maintenance of membership and annual giving reports.
- Work with the Advancement and Finance Departments to ensure data accuracy and monthly reconciliation.
- Work with Advancement department staff to track, enter in Blackbaud/Altru, and acknowledge In-Kind gifts.
- Provide administrative support for monthly Development and Marketing Committee meetings.
- Perform general development administrative tasks, filing, etc.
- Opportunity to serve on IDEA (Inclusion, Diversity, Equity and Accessibility) Committee.
- Other duties as assigned.
- Minimum two years of development/fundraising/membership experience, preferably with a museum or nonprofit organization.
- Demonstrated ability to work accurately and effectively with donor databases with a high degree of accuracy (Blackbaud/Altru preferred, and Greater Giving for donor event support).
- Professional communication skills and phone manner with a dedication to excellent customer service and donor satisfaction.
- Strong self-motivation and the ability to work independently and as a contributing team member.
- Commitment to maintain strict confidentiality and exercise discretion.
- Experience with annual appeals and special events an asset.
- Proficient with Microsoft Office Suite.
- Flexibility to work evening and weekend hours as needed.
- Bilingual and multilingual skills valued.
- Enthusiasm for MOHAI’s exhibits, programs, and mission.
For nearly 80 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region and the nation. With a collection of nearly 4 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI operates a dramatic and award-winning museum in Lake Union Park in Seattle’s vibrant South Lake Union neighborhood, and a Resource Center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region.
MOHAI is accredited by the American Alliance of Museums and is an official affiliate of the Smithsonian Institution. For more information, please visit www.mohai.org.
To Apply (no phone calls, please): Please e-mail letter of interest, resume, and three references to: Human.Resources@mohai.org.
MOHAI is a 501(C)3 Organization and an Equal Opportunity Employer. We are committed to inclusion, diversity, equity and accessibility and building a diverse staff. We encourage candidates of color to apply.